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Each credit union is unique, with special needs. Infonancial's software takes a "system table" approach to permit easy configuration of a banking system that is suited exactly to all of your ongoing and future requirements. Infonancial's unique modular design provides the building blocks for customizing your banking system to meet all the changing needs of your membership. All options are integrated to work together in one system, without having to move from workstation to workstation.

Hosting Services Mobile Services
Transaction Alerts ATM and POS
Branch Accounting Internet Banking
Investment Portfolio Forms Production
Remote Data Storage Telephone Banking
Identification Display


For information on many of the options available on the Infonancial system, please read further.

ATM/POS PROCESSING - Interfaces currently available are Everlink and Threshold. A flexible service charge table for member transactions is available, as well as service charge exemption options. Infonancial maintains communication with the switch and processes all inquiries and transactions. Service is not interrupted by credit union functions such as backup or day end processing.

ACCOUNT TYPES - The credit union can configure up to 99 different types of each account; chequing, savings, loans, mortgages, RRSPs, RRIFs, term deposits and TFSAs. Lines of credit can be overdraft or loan types. By the time the system is installed, we will have worked with management to configure each account type as required. In the future, the credit union can add new types or change existing ones as required.

ANTI-MONEY LAUNDERING & FRAUD DETECTION INTERFACE - Verafin and Navaera Sciences are two companies that offer anti-money laundering and fraud detection applications. A major component of the process is providing the application with member information and transaction data. Infonancial will provide an interface from the banking system to either application.

AUDIT CONFIRMATION SYSTEM - This will provide the auditors with the opportunity to print confirmation letters, based on a selection criteria of their own choosing, at the credit union office. All master files can be exported for the auditor's use, by any staff member that has security access.

AUTOMATIC FUNCTIONS - Some examples are: loan/mortgage payment transfers, CDI/CLI premiums, savings transfers, safety deposit box payments, system generated renewal and reminder letters, RRIF payment and year end recalcs, reoccurring GL entries, day end, month end and start day. All offsetting GL entries are posted automatically. Other examples are DICO and CUDGC reporting, rate changes, term renewals and post dated cheque administration.

BILL PAYMENT PROCESSING - Electronic associations can be established with Central 1 or Telpay for distribution. Bill payments can be made over the counter, through telephone banking and internet banking, and submitted as a combined file.

BRANCH ACCOUNTING - Multi-branch accounting and reporting is available if required. Reports can be automatically routed to the appropriate branches.

CRA FORM PRINTING AND ELECTRONIC FILING - Infonancial's system generated government forms (T5s, T4RSPs, T4RIFs, NR4s and RRSP deposit receipts) are approved annually by CRA. Once all the files have been reconciled and the forms have been printed, the CRA electronic files can be created and submitted to CRA.

CHEQUE/EFT PROCESSING - Cheque and EFT items can be received electronically, and cleared by electronic file or manual batch. Currently clearing files are received from Central 1, CUCM, BMO, TD and Royal Bank. Central 1 cheque/EFT files can be posted automatically to members' accounts. Transfers from other savings/chequing account types can be done automatically to cover overdrafts. Service charges can be established.

CHEQUE PRINTING - Credit union corporate cheques are printed while posting, and the cheques issued will be recorded in the cheque reconciliation file.

CHEQUE PRODUCTION - Provide members with fully coded cheque orders while they wait. Member cheques (personal and business) are produced, with MICR encoding, using information from the master files.

CREDIT BUREAU REPORTING - The reporting system creates a file with loan information suitable for transmission to Equifax or TransUnion. The file can be manually updated with additional credit information.

DORMANT ACCOUNT ADMINISTRATION - A security access code is required for posting transactions to an account that has been dormant for an amount of time determined by the credit union. Dormant account notices can be printed and service charges posted automatically.

EMAIL ALERTS - Members can receive transaction email alerts on account activity. On an individual account basis, the alerts can be configured to be sent for all transactions, for only ATM/POS transactions, and for transactions over a specified amount. After the setup is done, no operator intervention is required. A new vendor global message can be sent to all subscribing members that a new bill payment vendor is available. Marketing messages can be sent globally or to specified groups. Members can activate this through INFO/NET banking, however internet or mobile banking is not required to offer this service to members.

EMPLOYEE SECURITY - Each employee is listed on the system, along with an employee number. Each employee is given access to the areas of the system which are necessary to perform his or her job. Management can change access at any time, and employees can change their security access codes at any time, without assistance. Management can configure a minimum length for security codes, a combination of minimum number of alpha and numeric characters, and duration until expiry. All changes to master files, overdrafts, etc, are recorded on the Status Change Log, and can be displayed or printed at any time, by account number or employee number. Staff can be restricted from access to their own accounts, restricted from access to statements of other staff, and from viewing or posting to specified member's accounts. A report is printed every day that lists all attempts made by each individual to enter any area of the system they have not been given access to.

EQUIFAX INTERNET INTERFACE - An interface is available that will connect the Infonancial system to Equifax by a secure internet service for the purpose of obtaining credit reports. This can be done from any workstation, without leaving the banking system. The member name, address, birthdate and SIN will automatically update the credit check master. The credit search results will print to any networked printer, as requested by the operator when initiating the search.

FILE EXPORTING - This is a method of transferring information in text (ASCII) and/or comma delimited formats from the system to a PC directory, by any staff with security access. The files can then be imported to applications such as Excel. There are many files available, including member name & address, balances by account type, statements, CUIS LS, AgriInvest and Industry Sector Analysis.

FORMS PRINTING - The system will produce forms using existing information from the master files and information keyed in by the operator. The system will create the form and fill in the fields at the same time, so preprinted forms are not required. Currently RRSP, RRIF and TFSA forms (such as application, declaration of trust, subsequent deposit and withdrawal forms), term certificates, CRA forms, membership forms (such as applications and operation of account agreements), stop payment forms, preauthorized debit agreements and various other forms are available.

GENERAL LEDGER - This will be set up with the accounts currently being used by the credit union, plus any additional accounts required by the system. Posting, financial statements, account statements, history files, budgeting, cheque reconciliation and reoccurring GL entries are maintained.

HISTORY - Member and general ledger transactions are moved to history files for each calendar year. These files are retained on the system and can be printed or displayed as easily as current information. Many years of history can be kept on the system.

HOSTING SERVICES - Infonancial will locate, manage and monitor all credit union servers at an off premises secure site. This includes the main system, switch interface, MemberDirect connection and Infonancial's internet banking (as applicable). Infonancial will provide a primary hosting site, a backup hosting site and real time Remote Data Storage.

HOT CARD - The hot card service is available to members 24 hours a day, 7 days a week. If an ATM card is stolen, lost or compromised, the member can call in and cancel their card immediately. The member can use the card number, name & account number, name & SIN, account number & SIN, or date of birth & SIN to cancel the card. An 800 number is provided to the credit union which can be promoted by webpage, newsletter and printed materials to members, as well as on the credit union's phone message.

IDENTIFICATION DISPLAY - Identification scanners allow the credit union to scan ID such as a driver's license and store the complete colour image on the main banking system. The ID image will be attached to the member's account number and will be displayed when the account number is accessed on the Teller Processing menu. Signature pads allow the credit union to capture member signatures and store them on the main banking system. The signature image will be attached to the member's account number and will be displayed when the account number is accessed on the Teller Processing menu. These files are stored on the main banking system and are included in the daily backup.

INTERNET BANKING - Infonancial's INFO/NET banking permits members to access their accounts from any PC, supplying the following:
- account balances
- account statements
- bill payments (including vendor setup, future dated and reoccurring payments)
- cheque image retrieval
- download to MS Money, Quicken, Quickbooks and .csv file
- email notices to members
- loan payments (regular or additional)
- password changes
- stop payments
- transaction email alerts
- transfers (including USD/Euro, related accounts, future dated and reoccurring, to variable RRSPs and TFSAs)
- welcome message (basic HTML codes can be used by the staff for such things as font colour and size).

Mobile Web provides the same secure access to accounts in a format suited to mobile devices that have browser capabilities. View account activity, check balances, transfer money and pay bills in an easily readable layout.

Infonancial can provide an interface for Interac e-Transfers, allowing customers of participating financial institutions to securely send money to anyone with an email address and a Canadian account.

There are no session or per member fees for INFO/NET banking.

INVESTMENT PORTFOLIO - This will assist in the administration and matching requirements for credit union investments. The asset/liabilities matching report will include the investments and record them in the applicable row and time bucket, and shift accordingly as maturity dictates. The GL master includes a Quarterly Repricing field for assets and liabilities that are no-rate items, such as Accrued Interest, Fixed and Other Asset categories, to allocate these items to a row and box number for the interest rate risk shock test.

JOB SCHEDULES - Data processing and reporting for start day, day end and month end is set up in job schedules, for automatic processing. Along with mandatory jobs, these schedules can be designed by the credit union as required. When day end is run at the end of the month and the end of the year, the system will automatically run month end and year end jobs.

LOANS ORIGINATION - The system will produce loan forms using existing information from the master files and information keyed in by the operator. Preprinted forms are no longer required as the system will produce the form and the inputs at the same time on blank paper. Standard and/or custom forms are available, including third party forms. The option is available for a credit union using Infonancial's loans origination to post from a loan application. Forms data mining can be used to extract specific information from loans origination. Information from loans origination can be used in the Report Generator. Infonancial also has interfaces with Neocog's IntelliLender and CRI's ProLender.

MANUALS - Easy to follow user manuals are available on the system's Word Processor for personnel to access at any time, and are updated with each software release.

MEMBERDIRECT - An interface is available which includes mobile services, e-TRF, Me-To-Me and Deposit Anywhere.

MOBILE BANKING - Mobile banking allows members to see account balances and recent account activity of up to 5 transactions on selected accounts, all on their mobile phone in text message format. A new vendor global message can be sent to all subscribing members that a new bill payment vendor is available. Marketing messages can be sent globally or to specified groups. Internet banking is not required to offer this service to members.

PRINTERS - Along with the main printer, additional smaller printers can be added to the computer system for printing such things as cheques, receipts, term certificates, rate inquiries, individual statements, envelopes and passbooks. A printer can be set up with letterhead for printing system letters, formatted letters and Word Processing documents. Once the system is configured for such printers, the applicable jobs will automatically be sent to the correct one. These printer options provide professional results while reducing the workload of the staff.

RELEASES - Software releases are sent out to customers at least quarterly, containing any new options and improvements on existing items. Notes describing all changes and additions are included, which are available on the system's Word Processor for personnel to access. All Infonancial credit unions always have the same, up to date software. All new products and enhancements are available to each credit union.

REMOTE DATA STORAGE - The credit union's data (including the main system, switch interface, Infonancial's internet banking and Central 1 clearing/EFT service, as applicable) can be simultaneously copied to a server at Infonancial's office and hot site. Infonancial will then provide a service whereby the credit union can access their data, on Infonancial's offsite servers, from a temporary credit union office, in the event of a disaster where the credit union is unable to access their own data equipment.

REPORT GENERATOR - Along with the many reports available on the system, additional ad hoc reports can be designed and created by credit union staff. These can be for one time use or used repeatedly and added to job schedules. Mailing label batches can be printed for accounts selected by the report. A comma delimited file can be created by the report for importing into such applications as Excel.

REPORT RETENTION & RETRIEVAL - All reports and print jobs are automatically copied to and stored in the spooler. Reports from automatic postings and job schedules will not be lost if there is a printer failure. Spooled reports will be archived indefinitely, and can be viewed, printed or exported from any workstation. The option is available to have only the totals page of a report printed and the bulk of the report stored, saving on unnecessary printing. Reports that do not have to be printed daily can be stored and printed only when required. Spooled reports can be exported to a PC for use in other software packages by any staff member that has security access.

SAFETY DEPOSIT BOXES - A safety deposit box master is set up for each unit at the credit union, indicating if it is available or including all relevent member information if it has been taken. Renewal fees are transferred automatically, and renewal notices can be printed automatically.

SAVE IT UP - SAVE IT UP is a savings option that lets the credit union member automatically round up every POS purchase to the next $1, $5 or $10 with the extra amount going from that account into a savings account instantly. The member can select which account number and savings type that the rounded up amount is to be deposited to. The member can select rounding up to the next multiple of $1, $5 or $10, and the system will calculate the amount to transfer.

STATEMENTS - Individual statements can be printed or displayed on the screen at any time. Regularly scheduled statements can be printed in a variety of configurations, as selected by the credit union. From 1 to 16 lines are available for a marketing message to be printed on each page. Outsourcing statement files to a third party is available. Statement downloads to Roler and Doxim are available.

SYSTEM INQUIRIES - Savings/chequing rates, loan/mortgage rates, term/RRSP/RRIF/TFSA rates, loan/mortgage payment calculations, interest calculations, foreign exchange calculations, CDI/CLI premiums, APR and check digit calculations are all readily available.

SYSTEM TABLES - All Infonancial credit unions have the same software programs at all times, and all new products and enhancements are available to each credit union. By utilizing system tables, the system is configured to each credit union's specifications and requirements. This enables the credit union to easily add and change the products, services, information and rates offered to members, whenever required. The credit union has the room and resources to grow with its members.

TELEPHONE BANKING - Provide telephone services for members, using text to speech technology so no voice model is required. The voice is computer generated, and easily customized by the credit union. The following functions are automatically supplied:
- account balances
- bill payments (including future dated and reoccurring payments)
- calculations (for example daily interest, loan payments, foreign exchange)
- FAXREQUEST (members can request that a statement be faxed automatically to a specified number)
- general credit union information (for example hours and location)
- interest rate inquiries
- message centre for staff (multiple voice mail boxes can be set up for members to leave messages in)
- messages for members (specific or multiple accounts can be sent messages they will hear when logging in)
- password changes
- transaction statement inquiries
- transfers (including future dated, reoccurring and US dollar/Euro transfers).

TERRORIST FILES - There are several listings of names and organizations, such as from OSFI, that financial institutions are required to monitor against their client base for any possible matches. The information from these listings is updated on the system automatically by Infonancial, and any possible matches found in the system will be included in the Terrorist Report, which is printed automatically.

WORD PROCESSOR - The Infonancial Word Processor is fully integrated with the rest of the software and can be accessed from any workstation. Formatted and system letters can be configured for automatic printing by the system, without having to enter information such as the members name and address and account information for each letter (for example, delinquent loan letters, mortgage maturity letters, age based letters, safety deposit box renewal notices and welcoming letters for new members). The user manuals and release notes are kept up to date on the Word Processor for staff to access. All documents can be exported to a PC for use in other software packages.

WRITTEN OFF LOANS - This is a method of maintaining written off loan and mortgage interest calculations and payment history on the system while exempting these loans from the standard reports. These off-balance sheet loans and mortgages will be exempt from DICO/CUDGC reports, however can still be posted to.