July News: The new Loyalty test, security standard and big updates from Infonancial
This month, we're diving deep into the key trends shaping the future of credit unions. We explore the new "digital loyalty test", discuss the mobile wallet growth and share some exciting news about our growing team and our unique approach to client success.
Tech Trends
The new loyalty test: Are you losing the next generation of members?
The traditional pillars of credit union loyalty are being put to the test. While personal service remains important, new data shows a decisive shift: for members under 35, a seamless digital experience is now the number one factor in their banking relationship. This article dives into the data behind this new reality and explores what it takes to win the modern loyalty test. Read the full article here
Industry News
Why SOC 2 compliance is becoming non-negotiable
As credit unions move more of their critical operations to the cloud, the rules for evaluating technology partners are changing. As highlighted in a recent article by Central 1, SOC 2 compliance is quickly becoming the gold standard for ensuring a vendor can responsibly manage and protect sensitive member data. For credit unions, partnering with a SOC 2 compliant provider means simplifying risk assessment, increasing confidence in your data's security, and ultimately, upholding the trust your members place in you. Read the full article here
Product Updates
Mobile wallet onboarding underway
This month, Taiwanese Credit Union kicked off its Mobile Wallet onboarding journey with CUCC!
It’s a timely move—mobile wallet usage is rapidly growing across Canada. Over 50% of Canadians now use mobile wallets at checkout, with the younger generations leading the charge: nearly 70% of Gen Z report using them regularly. As digital payments become the norm, features like Mobile Wallet are setting the pace for what modern banking looks like.
All onboarding slots with CUCC for 2025 have been filled, with the next openings starting in 2026. If you’re looking to bring Mobile Wallet to your members, now’s the time to connect!
Say goodbye to paperwork: Digital signatures are coming to InfoLend!
We’re excited to share that Digital Signature integration is in the final stages of development — and we’re on track to release this highly anticipated feature in August!
From the start, we’ve heard loud and clear from credit unions that manual signing processes create major friction for members and staff alike. With this new integration, InfoLend will soon support secure, fully digital signing workflows — making loan processing faster, easier, and 100% paperless.
This is more than just a convenience feature — it’s a game-changer. Whether your members are in-branch or remote, Digital Signatures will help:
✅ Cut down turnaround time for signed documents
✅ Eliminate scanning and uploading headaches
✅ Reduce errors and back-and-forth
✅ Deliver the modern experience your members expect
We can’t wait to show it to you in action. Stay tuned for more updates — and get ready to bring your lending process fully into the digital age this August!
Customer Success
More than a helpdesk: This is InfoCare
InfoCare is our company’s dedicated client support and learning service, tailored to the needs of Canadian credit unions. InfoCare provides proactive technical support and expert guidance, helping client organizations maximize the use of Infonancial’s banking, compliance, and member solutions.
For us, InfoCare is more than just a helpdesk—it’s a strategic partner for staff development, technology support, and business growth at every stage of your credit union journey. If you are part of a financial institution served by Infonancial, InfoCare’s team is your go-to resource for both day-to-day assistance and ongoing professional development.
What does this actually mean for our clients? The difference starts with our response rates. Our partners know that when they phone or email us, they will almost always reach a person directly—or receive a prompt reply. We take pride in answering most support questions within a day, with a strong emphasis on immediate, direct service and minimal wait times.
What truly sets our service apart is that we genuinely care about the success of our partners. When our clients succeed, we succeed. That’s why we consistently work on a strategic partnership model built on respect, professionalism, and a caring, friendly attitude
Partner Spotlight
Finnish Credit Union – Fueling InfoLend with energy and ideas
We’re excited to shine this month’s Partner Spotlight on Finnish Credit Union, who’ve brought an incredible spark to their InfoLend onboarding journey.
From the very first session, the Finnish CU team has shown up with enthusiasm, curiosity, and a genuine drive to make the most of the platform. What’s stood out most is the thoughtfulness behind the ideas they’ve shared—bringing forward suggestions that not only improve their own workflows but also help shape InfoLend’s future for other partners. Their feedback has already helped spark conversations on how we can continue evolving the platform for the better.
As they wrap up their training, we’re energized by the momentum they’ve built—and can’t wait to see how they’ll continue to use InfoLend in creative and impactful ways. Partners like Finnish CU don’t just adopt our tools—they help improve them.
We’re proud to recognize Finnish Credit Union for their early leadership, innovative thinking, and the energy they’ve brought to every session.
What’s New at Infonancial?
Continuing the journey:Kenny Lee's internship is extended 🎉
We are thrilled to announce that Kenny Lee has extended his Software Developer internship with the Infonancial team through the end of the year!
Since joining us, Kenny has quickly become a valuable member of our development team, contributing his skills and fresh perspective to key projects. His decision to continue his journey with us is a testament to the collaborative environment we strive to build. Please join us in congratulating Kenny and wishing him continued success as part of the Infonancial family! 🎉