January News: Strategic Lending Insights, InfoGo Updates and Our Growing Team.
This month, in our InfoNews, explore our new InfoLend analytics dashboard, the latest milestones in InfoGo onboarding, the first InfoTip and a warm welcome to our growing full-time team.
Tech Trends
Beyond the Wallet: Navigating the 2026 Mobile Payment Era
As we move through 2026, the digital payment revolution has matured from a trend into a global standard, with transactions now surpassing the $1.8 trillion milestone. The focus has shifted from simple adoption to the mastery of "Super Apps" that blend biometrics, blockchain security, and instant loyalty rewards. For Credit Unions, the challenge is no longer just offering a digital option, but providing a sophisticated, unified commerce experience that keeps members engaged in an increasingly cashless society. Read the full article here
Industry News
The LOS as a Strategic Growth Driver
In today's competitive landscape, a Loan Origination System (LOS) has evolved from a simple back-office tool into a critical strategic asset. As member expectations for instant decisions and seamless digital experiences rise, Credit Unions must bridge the "expectation gap" through intelligent automation and configurable workflows. By leveraging advanced decisioning engines and real-time communication, your institution can redirect staff focus toward high-value member relationships while maintaining a significant market advantage. Read the full article
Tip of the Month
Use Planner in Teams to Turn Meeting Notes Into Real Follow-Through
If your meetings generate good discussion but messy follow-up, Planner in Teams is a simple way to close the gap. Instead of keeping agendas in one place, notes in another, and action items in someone’s head, you can run meetings where the agenda, notes, and assigned tasks live together - and where action items automatically become trackable work.
To get started, in a Teams meeting, open Notes (or add an editable agenda) and capture action items as tasks, assigning owners directly in the meeting notes. Those tasks sync into Microsoft Planner (and To Do for the assignee), so the follow-up doesn’t depend on someone “remembering” after the call. If you're not seeing those options appear, be sure to go to "Apps" on the left sidebar to download the Planner app first.
The result is tighter coordination: everyone leaves with the same written context, clear owners, and a shared place to track progress - without needing a separate “recap email” or spreadsheet. And after the meeting, notes remain easy to find (including via meeting recap), so decisions and action items don’t disappear into chat history.
Happy note-taking and actioning!📝
Product Updates
InfoGo Onboarding Has Begun
Momentum is building with InfoGo, our modern digital banking experience designed for Canadian credit unions. We’re excited to share that onboarding is now underway, marking an important step as we work alongside our partners to deliver a smoother, more secure member experience.
Our onboarding journey is designed to set teams up for success. It includes hands-on walkthroughs, clear milestones, and practical resources that help validate core digital banking workflows and prepare for a confident launch. Throughout the process, we stay focused on usability, stability, and continuous improvement so the platform can evolve with member needs over time.
Curious to learn more about InfoGo? Reach out to your Infonancial contact for an overview of the platform and what the onboarding journey looks like.
Lending Pipeline Analytics
Lending Pipeline Analytics is now live in InfoLend, giving lending teams a clear, interactive view of application volume, status, turnaround time, and lender activity.
The dashboard allows users to filter results by lender, product type, and time period, and visually track how applications are progressing through each stage of the pipeline. Built-in charts highlight stage performance, average days spent at each step, and trends in application volume over time, while lender activity views help managers understand workload distribution and performance.
Together, this provides practical insight to identify bottlenecks, balance resources, and keep lending operations running efficiently.
To see how InfoLend can streamline your operations, book a demo with our team here .
FPAN Swap Update
We’d like to share an early update on the upcoming FPAN Swap, a mandatory enhancement being introduced this year. This change will allow certain card replacement requests to be handled more quickly and seamlessly across the Everlink–Interac network.
The work is required to be implemented by October 2026, and we’re working closely with CUCC, Everlink, and Interac as the initiative moves forward. We’ll continue to share any other key updates related to mandated third-party changes!
Partner Spotlight
Oshawa Community Credit Union
Since 1939, Oshawa Community Credit Union has been more than just a financial institution; they are a member-owned partner dedicated to the financial success of the Durham Region. From supporting local charities like "Sharon's Kids" to their recent First Time Home Buyers initiatives, OCCU consistently puts community impact at the heart of their operations.
As a proud partner for over 30 years, we’ve seen their commitment to innovation firsthand. Currently, they are inviting members to help shape their future nominations for their Board of Directors are open through February 27th, 2026.
What’s New at Infonancial?
Expanding Our Team!
2026 is off to a dynamic start at Infonancial! We’ve been working harder than ever to refine our platforms and deliver the precise tools Canadian Credit Unions need to thrive in today’s market. Beyond our software updates, we are also growing our internal team to better serve you.
We are thrilled to announce that Kenny Lee has officially joined us full-time as our Junior Software Developer & IT Services Coordinator. After a successful internship, Kenny’s expertise and familiarity with our systems will be a massive asset as we continue to push the boundaries of what’s possible for our partners.